ITIL - OGC Mandate for Change

Project requirements for an update to the ITIL® core publications
© The Stationery Office 2009 - September 2009

Background to the project
2 Reasons for change
2.1 Change Control Log
2.2 Advice from the Change Advisory Board
2.3 Feedback from the training community
3 OGC requirements
4 Aims of the project
5 Scope for the next edition
5.1 In scope
5.2 Out of scope
6 Quality criteria
7 Quality method
8 Ensuring consistency between editions

Více najdete na adrese:

http://www.best-management-practice.com/gempdf/ITIL_Mandate_for_Change_0909.pdf

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