Practical Steps to Getting Started with ITSM
Dvoudílný článek na uvedené téma patří k povedeným charakteristikám podmínek úspěšného ITSM.
Krátký citát z textu vám napoví přístup autora:
"IT Service Management is a mindset, followed up with a set of practices that make processes reliable, dependable and traceable. It's all about making sure IT people are thinking about the business and the customers, instead of just about the technology. It's a major change in thinking for people who are more accustomed to being immersed in a back room with wires and hardware than talking about speed of product delivery and market fluctuations."
http://www.itsmwatch.com/tech/article.php/3579296
Krátký citát z textu vám napoví přístup autora:
"IT Service Management is a mindset, followed up with a set of practices that make processes reliable, dependable and traceable. It's all about making sure IT people are thinking about the business and the customers, instead of just about the technology. It's a major change in thinking for people who are more accustomed to being immersed in a back room with wires and hardware than talking about speed of product delivery and market fluctuations."
http://www.itsmwatch.com/tech/article.php/3579296
posted by doc. Arnošt Katolický | 12:20
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