ISO 20000-1 a ISO 20000-2
Pomalu ale jistě se k nám dostává norma, která přispěje k dalšímu rozvoji ITIL. Jelikož se množí dotazy o co jde, uvádím v rychlosti alespoň několik údajů a odkazů.
1) Na adrese http://www.15000.net/index.php
najdete The ITIL and ISO 20000 Support Portal
zde se dočtete následující:
"ISO 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections: Scope; Terms & Definitions; Planning and Inplementing Service Management; Requirements for a Management System; Planning & Implementing New or Changed Services; Service Delivery Process; Relationship Processes; Control Processes; Resolution Processes; and Release Process.
"ISO 20000-2" is a 'code of practice', and describes the best practices for service management within the scope of ISO20000-1. It comprises nine sections: Scope; Terms & Definitions; The Management System; Planning & Implementing Service Management; Service Delivery Processes; Relationship Processes; Resolution Processes; Control Processes; Release Management Processes.
Together, this set is the first global standard for IT service management, and is fully compatible and supportive of the ITIL framework. It will undoubtedly have a significant impact upon the whole ITSM landscape."
2) Na adrese:http://20000.standardsdirect.org/
najdete portál "Standards Direct"(ISO 20000 IT Service Management Standards) se uvádí:
"ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively.
The standard itself is aligns with ITIL, the IT Infrastructure Library, and specifies the following key process groups: Service Delivery Processes Relationship ProcessesResolution ProcessesRelease ProcessControl Processes ."
3) Z portálu Standards Direct se lze dostat na stránku s objednacím formulářem. Na stránce se uvádí"
BS ISO/IEC 20000-1:2005 and BS ISO/IEC 20000-2:2005 ISO 20000 comprises two documents:
- ISO20000-1: 2005 This is the Specification, providing recommendations for those responsible for IT Service Management. It defines the overall processes. It comprises 18 pages and is charged at Ł92 (approx $169).
- ISO20000-2: 2005 This is a code or practice, describing specific best practices for the processes within ISO 20000-1. It comprises 30 pages and is charged at Ł106 (approx $189)
- Both standards can be also be purchased together and downloaded via our secure server for Ł198 (approximately $359).
4) ISO 20000 and ITIL
Pod tímto názvem najdete souvislejší text obsahující podtitulky:
- Quality is a journey not a destination
- What effect will ISO20000 have on ITIL
- ITIL Awareness
- ISO 20000 wil provide significant additional benefit in the areas of change acceleration anad standard interoperability
- ISO 20000 adoption will provide significant additional opportunities for leveraging ITIL-based ITSM and complementary standards.
http://www.itsmwatch.com/itil/article.php/3524101
Brzo se jistě dozvíme více i na českých webových stránkách.
1) Na adrese http://www.15000.net/index.php
najdete The ITIL and ISO 20000 Support Portal
zde se dočtete následující:
"ISO 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections: Scope; Terms & Definitions; Planning and Inplementing Service Management; Requirements for a Management System; Planning & Implementing New or Changed Services; Service Delivery Process; Relationship Processes; Control Processes; Resolution Processes; and Release Process.
"ISO 20000-2" is a 'code of practice', and describes the best practices for service management within the scope of ISO20000-1. It comprises nine sections: Scope; Terms & Definitions; The Management System; Planning & Implementing Service Management; Service Delivery Processes; Relationship Processes; Resolution Processes; Control Processes; Release Management Processes.
Together, this set is the first global standard for IT service management, and is fully compatible and supportive of the ITIL framework. It will undoubtedly have a significant impact upon the whole ITSM landscape."
2) Na adrese:http://20000.standardsdirect.org/
najdete portál "Standards Direct"(ISO 20000 IT Service Management Standards) se uvádí:
"ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively.
The standard itself is aligns with ITIL, the IT Infrastructure Library, and specifies the following key process groups: Service Delivery Processes Relationship ProcessesResolution ProcessesRelease ProcessControl Processes ."
3) Z portálu Standards Direct se lze dostat na stránku s objednacím formulářem. Na stránce se uvádí"
BS ISO/IEC 20000-1:2005 and BS ISO/IEC 20000-2:2005 ISO 20000 comprises two documents:
- ISO20000-1: 2005 This is the Specification, providing recommendations for those responsible for IT Service Management. It defines the overall processes. It comprises 18 pages and is charged at Ł92 (approx $169).
- ISO20000-2: 2005 This is a code or practice, describing specific best practices for the processes within ISO 20000-1. It comprises 30 pages and is charged at Ł106 (approx $189)
- Both standards can be also be purchased together and downloaded via our secure server for Ł198 (approximately $359).
4) ISO 20000 and ITIL
Pod tímto názvem najdete souvislejší text obsahující podtitulky:
- Quality is a journey not a destination
- What effect will ISO20000 have on ITIL
- ITIL Awareness
- ISO 20000 wil provide significant additional benefit in the areas of change acceleration anad standard interoperability
- ISO 20000 adoption will provide significant additional opportunities for leveraging ITIL-based ITSM and complementary standards.
http://www.itsmwatch.com/itil/article.php/3524101
Brzo se jistě dozvíme více i na českých webových stránkách.
posted by doc. Arnošt Katolický | 12:58
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