Self-assessment - free online tools

Máte-li půl hodinky čas na to, abyste si nechali zhodnotit jak na tom jste v jednotlivých ITIL procesech ve své organizaci, obraťte se na níže uvedenou adresu. Bude Vám zadáno pro každý Vámi zvolený proces kolem 20-ti otázek. Po jejich zodpovězení Vám bude spočítáno skore a co je zajímavé, obdržíte několik doporučení pro zlepšení situace. Můžete si vybrat mezi dvěma systémy:
- ITIL self-assessmant tool from Fox IT nebo
- MOF self-assessment tool from Microsoft.
První systém je charakterizován takto:
This free Fox IT tool provides a brief introduction to each of the ITIL processes and a baseline of IT service management process maturity. This baseline can be used to help identify areas for improvement and can act as a pre-requisite for a more detailed assessment.
The tools allows users to choose the specific ITIL processes they wish to assess. After a short series of questions, a score and basic recommendations are produced for each process. An assessment of all processes requires about 20 minutes.
Druhý systém takto: This free online tool is located at Microsoft.com and provides a brief introduction to each of the MOF service management functions (SMFs) and a baseline of IT service management process maturity. This baseline can be used to help identify areas for improvement and can act as a pre-requisite for a more detailed assessment.
The tool allows users to choose the specific MOF SMFs they wish to assess. After a short series of questions, a score and basic recommendations are produced for each process. An assessment of all processes requires about 20 minutes.
Adresa:
http://us.foxit.net/resources/self_assessments.asp