IT Service Management Perspectives

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"to view the current IT Infrastructure Management" a muzete stahovat.
Anotace textu zni takto:
"This white paper discusses the relationship between perspectives (people, process, technology, organization, integration) and the 5 phase ITSM implementation framework (assessment, architect and design, planning, implementation, support)."
Zacnete na adrese:
http://www.thinkhdi.com/publications/ezine/