Measuring ROI & Cost Savings With ITIL

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Article Series: Tips For Implementing ITIL
Cituji úvod krátkého pojednání se spoustou odkazů na další zdroje:
"For some IT managers, justifying the cost of ITIL implementation and substantiating the use of this bestpractice framework is a key step. But, what is the best way to sell ITIL up the line? Is there tangible evidence you can use to convince executives that the ROI and cost savings can be substantial? Yes! Infact, many organizations have already reaped the rewards of ITIL and have publicized their realized benefits.
Pink Elephant consultants are often asked the question: “Can you provide me with the tangible benefits of ITIL?” Here is a useful summary you can use as a reference. From small organizations to multinational enterprises and anything in between, ITIL’s best practice framework has helped numerous organizations improve efficiencies and bottom line figures, putting IT back in business."
Adresa článku je:
http://www.pinkelephant.com/pdf.asp?pdfid=pl8emea1&id=pl8emea