ITIL Process Maturity
Uvádím informaci v plním znění, tak jak jsem ji právě obdržel:
IT managers undertaking implementation of IT Infrastructure Library(ITIL) processes must understand the concept of process maturity.
This white paper provides you with a two-part in-depth look at ITIL.
1) Part one reviews the Capability Maturity Model (CMM).
2) Part two reviews Pink Elephant's ITIL Process Maturity Self-Assessment
which you can use to evaluate the process maturity of your own internal practices.
Download "ITIL Process Maturity" to get tips on how to develop an ITIL action plan.
http://searchCIO.com/r/0,,43000,00.htm?track=NL-257&ad=521168
IT managers undertaking implementation of IT Infrastructure Library(ITIL) processes must understand the concept of process maturity.
This white paper provides you with a two-part in-depth look at ITIL.
1) Part one reviews the Capability Maturity Model (CMM).
2) Part two reviews Pink Elephant's ITIL Process Maturity Self-Assessment
which you can use to evaluate the process maturity of your own internal practices.
Download "ITIL Process Maturity" to get tips on how to develop an ITIL action plan.
http://searchCIO.com/r/0,,43000,00.htm?track=NL-257&ad=521168
posted by doc. Arnošt Katolický | 20:40
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