ITIL and the desktop
Možná Vás zaujme pojednání na téma, které mnohé překvapí.
Zde je kousek textu z úvodu stati:
"While some ITIL practices such as change management and configuration management could be viewed as network device, application and server-centric, other tenets such as service support and service delivery directly detail how to maintain high customer satisfaction ratings. Vendors such as HP with its Novadigm technology, CA and IBM Tivoli have long played in the desktop arena, but industry watchers argue that desktop management needs to evolve beyond asset, inventory and software distribution tools to full-blown application management.
Adresa:
http://www.networkworld.com/weblogs/management/009340.html
Zde je kousek textu z úvodu stati:
"While some ITIL practices such as change management and configuration management could be viewed as network device, application and server-centric, other tenets such as service support and service delivery directly detail how to maintain high customer satisfaction ratings. Vendors such as HP with its Novadigm technology, CA and IBM Tivoli have long played in the desktop arena, but industry watchers argue that desktop management needs to evolve beyond asset, inventory and software distribution tools to full-blown application management.
Adresa:
http://www.networkworld.com/weblogs/management/009340.html
posted by doc. Arnošt Katolický | 07:42
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