IT Management Institute

Na webu jsem našel nabídku týdenního kurzu orientovaného na přípravu IT Manažérů. Organizátor kurzu prohlašuje, že na závěr kurzu by měl každý účastník dokázat zvládnout náročné operace. Cituji doslova:
"At the end of the class, each participant will be able to:
- Assess virtually any technology situation
- Develop a strategic plan that is aligned with company needs
- Prioritize IT initiatives to take best advantage of opportunity and to reduce risk
- Identify cost saving opportunities that will save thousands of dollars
- Build an effective, yet appropriate IT organization to meet company needs
- Develop a cost effective staff training plan to improves the team and staff
- Develop effective performance plans and employee performance reviews
- Develop targeted career plans for staff members
- Develop an achievable operational and capital IT budget
- Implement change management procedures that improve client service
- Develop practical policies and procedures quickly and easily
- Implement a simple system to manage important technology assets
- Identify how to measure the trends of your IT business for improvement
- Gain credibility by using effective project management methods
- Motivate and empower individuals in your IT organization
- Improve client service and enhance client relationships
- Develop specific measurements that help you improve".
Myslím, že se přehled může hodit jako check list při tvorbě detailního programu seminářů věnovaných ITSM.