How an ITSM implementation can help in a recession

Téma krize a recese se dotýká i ITSM. Pozoruhodná úvaha je uvedena na níže uvedené adrese. Cituji úvodní odstavec článku:
"IT Service Management (ITSM) can often be a hard sell even in a solid economy. Frameworks such as the IT Infrastructure Library (ITIL), COBIT and Six Sigma have often been described as "nice to haves" and not IT necessities. But there are ways that midmarket IT executives can embrace ITSM's focus on organizing processes and workflow to reduce costs and increase customer service, even during a recession."
Plný text najdete na TÉTO adrese.