ITIL Now - A Stepped Approach

Webcast publikovaný na portálu SearchCIO.com - Technology management strategies for the enterprise CIO. O co ve webcastu jde?
ABOUT THE WEBCAST:
"While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to deliver because the scope is too large, particularly when they attempt to address the CMDB. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management. Learn how to put ITIL processes into action, improve the reputation of IT services and lower your total cost of ownership."
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